Privacy Policy

1. Introduction

SmardyTEK Solutions ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website smardytekconsults.com or use our IT services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

Personal Information

We may collect personally identifiable information that you voluntarily provide to us when you:

• Register for our services
• Fill out a contact form or schedule a consultation
• Subscribe to our newsletter
• Submit a support ticket
• Communicate with us via email or phone

This information may include:

• Name and business name
• Email address
• Phone number
• Mailing address
• Job title and company information
• Payment information (processed securely through third-party payment processors)

Technical Information

When you access our website, we automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• Device identifiers

IT Service Information

When you use our IT support services, we may collect technical information about your systems, networks, and devices to provide effective support and monitoring services.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our IT services
• Process transactions and send related information
• Respond to inquiries, support requests, and service requests
• Send administrative information, updates, and security alerts
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues
• Comply with legal obligations
• Send marketing communications (with your consent)
• Personalize your experience

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: We may share information with third-party vendors who perform services on our behalf (e.g., payment processing, data analysis, email delivery, hosting services)
• Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred
• Legal Requirements: We may disclose information if required by law or in response to valid requests by public authorities
• Protection of Rights: We may disclose information to protect and defend our rights, property, or safety
• With Your Consent: We may share information for any other purpose with your consent

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Objection: Object to processing of your information
• Restriction: Request restriction of processing
• Portability: Request transfer of your information to another service
• Withdraw Consent: Withdraw consent for marketing communications

To exercise these rights, please contact us at [email protected].

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.